Support
Email support@proposaloak.com and we'll reply within two business days. Please don't include your child's full name or health details.
Common questions
How do I restore my purchase?
Open Settings in the app and tap Restore purchase, signed in with the Apple ID you bought it with.
Open Settings in the app and tap Restore purchase, signed in with the Apple ID you bought it with.
I got a new phone. Where are my records?
Records live on your iPhone, not on our servers. They move to a new iPhone only if you restore from an iPhone backup. Restoring the purchase unlocks the pack but does not bring back records.
Records live on your iPhone, not on our servers. They move to a new iPhone only if you restore from an iPhone backup. Restoring the purchase unlocks the pack but does not bring back records.
How do I get a report for our doctor?
With the Family Support Pack, go to Diary and tap Create PDF. Without it, tap "Share records as text" for a free plain list.
With the Family Support Pack, go to Diary and tap Create PDF. Without it, tap "Share records as text" for a free plain list.
Can I hide the mascot?
Yes. Settings > Twinkle and the star sky.
Yes. Settings > Twinkle and the star sky.
How do I delete everything?
Settings > Delete all data, or delete the app.
Settings > Delete all data, or delete the app.
Refunds
Purchases are handled by Apple. Request a refund at reportaproblem.apple.com.
Purchases are handled by Apple. Request a refund at reportaproblem.apple.com.
Starry Sheets can't give medical advice. For questions about your child's health, contact their doctor.